Contact Us

Business Email: products@txmmd.com

Business Phone: 844-832-4367

Business Address: 5959 Richmond Ave. Ste. 210, Houston, TX 77057

Business Hours: Monday - Friday 9am - 5pm

Missing Package Policy

We understand the importance of receiving your orders promptly and safely. In the unfortunate event that a package is reported missing, we have established the following policy to assist our customers in resolving this issue as efficiently as possible.

Initial Steps to Take:

1. Contact the Carrier:

  • As a first step, we require that you directly contact the carrier (USPS, UPS, FedEx) responsible for delivering your package.
  • Often, the carrier can provide immediate assistance and the most current information regarding your package.
  • USPS: 1-800-ASK-USPS (1-800-275-8777)
  • UPS: 1-1-800-742-5877
  • FedEx: 1-800-GoFedEx (1-800-463-3339)

  • Please obtain a case or reference number from the carrier, as this will be needed for any further actions.


2. Verify Shipping Information:

  • Double-check the shipping address you provided for accuracy.
  • Ensure there are no additional details or instructions that could affect the delivery (e.g., unit number, specific drop-off location).


3. Check Surrounding Areas:

  • Sometimes carriers leave packages in safe places to prevent theft. Please check all possible locations around your residence or delivery address.


4. Inquire with Neighbors:

  • It's possible the package was delivered to a nearby address by mistake or accepted by a neighbor for safekeeping.


5. Contact us:

  • Please email us at products@txmmd.com. Please include your full name, phone number, email, order number, date order was placed and shipping address. Please give us 72hrs to respond.


Your satisfaction and trust in our service are paramount. We appreciate your cooperation in following these steps to ensure a prompt resolution to your missing package issue.